Help

Support

Help with setup, return activity, and account questions.

Email ericjli2003@gmail.com. Include your .myshopify.com domain and the return status shown in Gooper.io. Do not include payment-card information or customer access tokens.

Before contacting support

Check that automatic refunds are enabled for the shop.
Check the configured return window and maximum automatic amount.
Open the Activity section and note whether the attempt is complete, failed, or needs attention.
For customer-account access issues, confirm customer accounts are active in Shopify and the customer signed in to the correct shop.

Refund timing

Gooper.io submits eligible refunds to Shopify's original payment transaction. Bank posting time depends on the payment provider and is not controlled by Gooper.io.

Privacy requests

Customers should contact the merchant where they placed the order. Shopify then sends the appropriate data request or deletion event to installed apps.